Refund policy

Refund & Return Policy

At Teezo, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. This policy is designed in line with common e-commerce practices in Pakistan and consumer transparency requirements.

Eligibility for Returns

You may request a return within 7 days of receiving your order if:

  • You received the wrong product.

  • The product is damaged or defective.

  • The size received is different from the size you ordered.

  • The product delivered is different from the one shown on our website.

To be eligible for a return:

  • The item must be unused, unwashed, and unworn.

  • All original tags and packaging must be intact.

  • The product must be returned in its original condition.

  • Proof of purchase (Order ID or Invoice) is required.

Non-Returnable Items

For hygiene and quality reasons, we do not accept returns or exchanges if:

  • The product has been worn, washed, or altered.

  • Tags have been removed.

  • The return request is made after 7 days of delivery.

  • The item was purchased during a Final Sale, Clearance Sale, or Promotional Event (unless damaged or incorrect).

Size Exchange

If you ordered the wrong size, we offer one-time size exchange (subject to stock availability).

Customers are responsible for the return courier charges unless the mistake was made by Teezo.

Damaged or Incorrect Orders

If you receive:

  • A damaged item

  • A defective product

  • The wrong design

  • The wrong size sent by us

Please contact us within 48 hours of delivery with:

  • Your Order Number

  • Clear photos of the product

  • Photos of the packaging (if applicable)

Once verified, Teezo will arrange a replacement or refund at no additional cost.

Refund Policy

Once your returned item is received and inspected:

  • Approved refunds will be processed within 7–10 business days.

  • Refunds will be issued through the original payment method where possible.

  • For Cash on Delivery (COD) orders, refunds will be transferred to your provided bank account or mobile wallet (JazzCash/EasyPaisa).

Shipping charges are non-refundable, unless the return is due to our error.

Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled and must follow the Return Policy.

Return Shipping

If the return is due to:

Teezo's mistake

  • Wrong item

  • Damaged item

  • Manufacturing defect

➡️ Teezo will bear the return shipping cost.

If the return is due to:

  • Wrong size selected

  • Change of mind

  • Personal preference

➡️ The customer is responsible for return shipping charges.

How to Request a Return

Email or message our customer support with:

  • Full Name

  • Order Number

  • Reason for Return

  • Photos (if applicable)

Our support team will respond within 24–48 business hours with return instructions.

Contact Us

Email: teezoofficiall@gmail.com
WhatsApp: +92 339 8800 567
Business Hours: Monday – Saturday | 10:00 AM – 7:00 PM

Note: Teezo reserves the right to refuse returns that do not meet the conditions outlined in this policy. This policy does not limit any consumer rights available under applicable Pakistani law. (ICLG)